CUSTOMER DATA PRIVACY POLICY

This Privacy Policy describes how www.elevenfootball.id
(the “Site” or “we”) collects, uses, and discloses your Personal Information
when you visit or make a purchase from the Site

Eleven Football values your privacy. This Privacy Notice outlines the types of personal information we gather, how we utilize that information, who we share it with, and the choices you have regarding its collection, use, and disclosure. We take steps to protect the information you provide us through our website.
By visiting our Website and/or using the products or services offered there, you agree to the terms set forth in this Privacy Policy. We encourage you to read the policy carefully.

Information We Collect

When you visit our Site, we collect specific information about your device, your interactions with the Site, and details needed to process your purchases. If you reach out to us for customer support, we may also gather additional information. In this Privacy Policy, we refer to any identifiable information about individuals as "Personal Information." Please see the list below for more details on the Personal Information we collect and the reasons for it.

How We Use Your Information

We may use the information we collect about you for the following purposes:

  1. To register your membership on our website, as well as to manage and maintain your account with us.
  2. We provide the products or services you request.
  3. We handle the processing, validation, confirmation, verification, sending, and tracking of your purchases. This includes processing payment card transactions, arranging shipping, managing returns and refunds, and reaching out to you about your orders via email and phone.
  4. We keep records of your purchases on our website.
  5. We respond to your questions and comments, provide customer support, and resolve any issues you may have.
  6. We keep you informed about our products, services, offers, events, and promotions, and we suggest products and services that we think you might find interesting.
  7. We allow you to communicate with us through WhatsApp, social media, and other interactive platforms.
  8. We may publish your testimonials about Eleven Football on our website and social media, but only if we choose to do so.
  9. We manage your participation in our events, contests, and other promotions.
  10. We operate, assess, and enhance our business, products, and services based on your interests when you use our website, apps, and social media channels.
  11. We analyze and improve our communication and marketing strategies based on how visitors use our website, mobile apps, and social media, as well as the purchases they make on our site.

Beyond the data usage mentioned earlier, we might utilize information gathered through cookies and other automated tools to uniquely identify the electronic shopping cart you create on our website, allowing you to access previously created carts. Cookies may also help us identify and verify our visitors. We can combine the information we collect with publicly available data and information from our business partners and other third parties. This combined data can enhance and personalize your shopping experience with us, keep you informed about products, services, and events that might interest you, and serve other promotional and related purposes as outlined in this section. Additionally, we may use the information we gather about you for other specific purposes that we will communicate to you at the time of collection.

Information We Share

We do not sell or share your personal information, except as described in this Privacy Policy. We may share the personal information we collect with our partners, advertising vendors and their affiliates, as well as other third parties for the purposes outlined in the Privacy Policy, without needing your prior consent. This includes providing you with information about products and services, offers, events, and promotions that we think may interest you. Additionally, we may share personal information with service providers who work on our behalf. These service providers are not allowed to use or disclose your information except as necessary to perform their duties for us.

Cookies
Cookies are small pieces of information that are downloaded to your computer or device when you visit our Site. We use different types of cookies, including functional, performance, advertising, and social media cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (like login details and region selection). This means you won't have to re-enter your information every time you return to the site or navigate between pages.

Cookies also help us understand how visitors interact with our website, such as whether this is their first time visiting or if they come back often. We use the following cookies to enhance your experience on our Site and to deliver our services effectively.

Get in Touch

If you have any questions or feedback regarding this Privacy Policy, or if you would like us to update the information we hold about you or your preferences, feel free to reach out via email at eleven.football@pt-gab.com, send us a message on WhatsApp at +62 813 2311- 1237, or visit us at our office located at PT. Generasi Anugerah Berkarya at Kompleks Pergudangan Multiguna Blok D1 No 3, Alam Sutra, Serpong Utara, Tangerang Selatan. 15212.